Booking Terms and Conditions for Your Safari Adventure with Experience Kigezi Safaris

At Experience Kigezi Safaris, we are committed to providing you with a seamless, enjoyable, and unforgettable safari experience. To ensure that your journey is smooth and hassle-free, we have outlined our Booking Terms and Conditions. These terms help protect both you, as our valued guest, and us, as your trusted safari provider. By understanding and agreeing to these terms, you help us maintain a high level of service and ensure that every aspect of your safari is tailored to your needs and expectations.

This guide explains our booking process, payment terms, cancellation policy, and other key conditions, ensuring that you are well-informed every step of the way.

 

Making a Reservation with Experience Kigezi Safaris

Booking your safari with Experience Kigezi Safaris is a straightforward process, but it’s important to understand the steps involved. To confirm your booking, we require specific details and documents. Once you have selected your ideal safari experience, you can proceed with the booking.

Step-by-Step Reservation Process

• Choose Your Safari Package: Browse our website or consult with our travel experts to select the ideal itinerary that suits your preferences.
• Fill Out Booking Form: Once you have decided on your itinerary, complete the booking form with your personal details, preferred dates, and any special requests.
• Deposit Payment: A non-refundable deposit (usually 30%) is required to secure your booking. This deposit ensures that the required accommodations, permits, and services are reserved for you.
• Confirmation: Upon receiving your deposit, we will send you a booking confirmation email outlining all the details of your safari.

It is important to remember that Experience Kigezi Safaris operates on a first-come, first-served basis for all bookings, and availability is subject to confirmation at the time of reservation.

 

Payment Terms for Booking Your Safari

The booking process for your Experience Kigezi Safaris adventure requires a clear understanding of our payment terms to ensure there are no surprises later. Our payment structure is designed for both convenience and security, allowing you to confidently plan and budget for your trip.

Deposit and Final Payment

1. Deposit: A 30% deposit of the total safari cost is required to secure your booking. This deposit is non-refundable, as it covers the initial planning and reservation of accommodations and permits.
2. Final Payment: The balance of the total cost must be paid at least 60 days before the safari start date. If booking within 60 days of departure, full payment is required at the time of booking.
3. All payments should be made via bank transfer, credit card, or PayPal, with detailed payment instructions provided upon booking. Our team is available to guide you through the payment process to ensure that everything runs smoothly.

Currency and Pricing

Currency: All safari prices are quoted in USD. Payments made in other currencies will be subject to exchange rate adjustments.

Price Changes: Prices may vary due to fluctuations in exchange rates, park fees, or fuel surcharges. We will inform you of any price changes before confirming your booking.

 

Cancellation Policy and Refunds

We understand that plans may change unexpectedly. Our cancellation policy is designed to be fair to both our clients and our business, providing flexibility while also safeguarding the logistical commitments we’ve made on your behalf.

How to Cancel Your Booking

If you need to cancel your safari for any reason, please notify us in writing as soon as possible. Our cancellation policy is as follows:

Time Before Departure	Refund
More than 60 days	Full refund minus 30% deposit
31 to 60 days	50% of total cost, minus the deposit
30 days or less	No refund (100% of total cost)

Please note that any non-refundable deposits paid for permits, accommodations, or special activities will not be refunded, even if the cancellation occurs well in advance.

Force Majeure and Exceptional Circumstances

In the event of force majeure (e.g., natural disasters, political instability, or health emergencies), we will work closely with you to find a solution. We strive to offer alternatives such as rescheduling your safari for a later date, where possible.

 

Travel Insurance Requirements

We highly recommend that all travelers purchase comprehensive travel insurance before embarking on their safari. Travel insurance is essential to protect against unforeseen circumstances such as trip cancellations, medical emergencies, lost baggage, or flight delays.

Insurance Coverage

Experience Kigezi Safaris does not provide travel insurance, and we are not liable for any issues arising from accidents, injuries, or trip cancellations. You are strongly encouraged to secure a policy that covers:

• Trip Cancellation and Interruption: If you need to cancel or cut short your trip.
• Medical Emergencies: Including emergency evacuation and medical treatment.
• Baggage Loss: Coverage for lost or delayed luggage.
• Flight Delays: In case of delays or missed connections.
• Please share your travel insurance details with us prior to departure.

 

Accommodation and Services

Your accommodation during your Experience Kigezi Safaris adventure will be booked in advance as part of the itinerary. We partner with a variety of properties, ranging from eco-lodges and mid-range hotels to luxury resorts, ensuring you have the most comfortable and authentic experience possible.

Accommodation Upgrades and Special Requests

• Upgrades: If you would like to upgrade your accommodation (e.g., from a standard room to a deluxe suite), please inform us at the time of booking. We will do our best to accommodate your request.
• Special Requests: Please notify us of any dietary restrictions, mobility issues, or special requirements well in advance, so we can arrange everything for you in advance.

We take great care in ensuring that your accommodations meet high standards of comfort and service, offering the perfect base for relaxation after a day of adventure.

 

Responsibility and Liability

While we go to great lengths to ensure that your safari experience is smooth and safe, certain risks are inherent in traveling to remote and wild areas. It is important that all travelers understand their responsibilities and limitations during their trip.

Your Responsibilities

• Health and Fitness: Certain activities, such as gorilla trekking or hiking, require a certain level of fitness. Please make sure you are physically prepared and consult with your doctor before booking any physically demanding excursions.
• Behavior: You are responsible for adhering to the local customs and regulations, as well as any safety instructions provided by your guide. We ask that you respect the local environment, wildlife, and communities at all times.
• Travel Documents: Ensure that you have a valid passport and the necessary visas for travel to the countries on your itinerary. We advise checking with your local consulate for up-to-date visa requirements.

 

Changes to Bookings and Amendments

While we strive to offer flexibility, changes to bookings after they have been confirmed may incur additional fees. We will do our best to accommodate your requests, but changes to confirmed itineraries may require you to pay for any additional costs incurred due to availability issues, transport changes, or accommodation adjustments.

How to Amend Your Booking

To amend your booking, please notify us at least 30 days before your scheduled departure. Any changes made within 30 days may be subject to additional charges based on availability.

 

Safeguarding Your Travel Experience with Experience Kigezi Safaris

Booking with Experience Kigezi Safaris guarantees a smooth and well-organized safari. We take pride in offering world-class service and exceptional customer care, which is why understanding our Booking Terms and Conditions is vital for ensuring that your experience is as memorable as it is seamless. By adhering to these terms, we can work together to create an adventure of a lifetime, one that exceeds your expectations while safeguarding both your journey and our service.

Should you have any questions or need further clarification on any of our terms, don’t hesitate to reach out to our customer service team. We’re here to ensure your safari with Experience Kigezi Safaris is everything you’ve dreamed of and more.